Return Policy

RETURN POLICY (FOR voczg WEBSITE ORDERS ONLY): 

voczg provides a no hassle, easy, and FREE 30-day return policy for domestic orders*. You may choose to refund back to your original form of payment or receive a store credit. Customers who choose to return for store credit will receive a $5 added bonus to their refund amount.

Upon receipt of your return, you will be refunded the value of the merchandise. Original shipping is not refundable. Please allow 3-5  business days to process your refund after the item is received by our Returns Department.

HOW TO START YOUR RETURN: 

  1. To begin your return, click here.
  2. Enter your Order Number. This can be found in your Order Confirmation email and will begin with “TNK” followed by a set of numbers. 
  3. Enter the Zip Code associated with your SHIPPING address.
  4. Follow the instructions to complete your return.
  5. Any questions? Email support@voczg.com.

EXCHANGES: 

If you intend to get another item we do not process/offer direct exchanges. Please return the original order for a refund and place a new order for the item you would like to receive instead. This is the fastest way to receive your new item.

RECEIVED WRONG OR DAMAGED ITEM?

In the event the product received was damaged, defective, missing items, or the wrong item, please contact support@voczg.comwithin 5 days of the delivery date. We apologize for the inconvenience and we will help to resolve your issue in a timely manner.

RETURN CONDITION REQUIREMENTS FOR TOYS & COLLECTIBLES:

All merchandise must be unopened and in its original packaging to be eligible for return.  Opened items, products where the factory seal has been broken, or products without the original packaging will not be accepted or credited. We do not guarantee “mint” condition, we guarantee brand new condition.

RETURN CONDITION REQUIREMENTS FOR COSTUMES, COSTUME ACCESSORIES, AND CLOTHING:

  • Costume returns must include the complete costume and its accessories in the original packaging. Missing costume accessories or costume items returned without the original packaging will not be accepted or credited.
  • Costumes returned loosely with no cardboard insert, UPC, tag, etc will not be credited. Costumes that are returned incomplete with missing pieces will not be credited.
  • Costumes/clothing must not show any sign of use; it must be free of hair, smoke odor, soil, or any damage due to wear.
  • Costumes, footwear, masks and accessories may be tried on for fit, but must not show any sign of use. This also includes boot-tops and shoe covers.

THE FOLLOWING ITEMS ARE ONLY ELIGIBLE FOR RETURN IF THEY ARE UNOPENED, NOT TRIED ON AND IN ITS ORIGINAL PACKAGING:

  • Undergarments, socks, stockings, and hosiery
  • Artificial hair, prosthetics, fangs, or any other prosthetic mouthpiece
  • Cosmetics, costume makeup appliances, false eyelashes, nail art, press-on nails or finger extensions, temporary tattoos, body stickers, and hair color gel
  • Party supplies and Halloween music CD’s

If you have any questions about our return process or policy, please contact support@voczg.com.

*Free return policy is valid for orders within the contiguous United States. It is not applicable to Hawaii, Alaska, Puerto Rico, or U.S. Virgin Islands.

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